Terms & conditions
This website is operated under licence from Poleamor USA to Polesilks Ltd (referred to as "Poleamor/Polesilks/we/our/us"). As user of this website (referred to as "you/your") you acknowledge that any use of this website including any transactions you make ("use/using") is subject to our terms and conditions below (which includes any other important hyperlinks)
- Read through these terms and conditions carefully before using this website.
- For Shoe orders please pay specific attention to section 9
- Print a copy for future reference.
1.1 We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website (see date at the top) and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.
1.2 If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use this website.
1.3 When you use certain services (including without limitation Easy Payments) please read the additional information provided with regards to such services as this information will provide you with full details on how to use such services.
1.4 Certain website services will require registration and subsequent access to those services will be subject to an approved login name and password ("Password Details"). Information that you provide on this website must be accurate and complete. All Passwords Details are accepted and may be withdrawn at our sole discretion and are exclusive to you and non-transferable and must be treated as strictly confidential at all times. In the event that you have any concerns regarding your Password Details or become aware of any misuse then you must inform us immediately (see Contact Us for more information and full contact details).
2. Order process
2.1 All orders that you place on this website will be subject to acceptance in accordance with these terms and conditions.
2.2 The 'confirmation' stage sets out the final details of your order. Following this, we will send to you an order acknowledgement email detailing the products you have ordered. Please note that this email is not an order confirmation or order acceptance from PoleamorUK.
2.3 Acceptance of your order and the completion of the contract between you and us will take place on despatch to you of the product/s ordered unless we have notified you that we do not accept your order or you have cancelled it.
2.4 We do not file details of your order for you to subsequently access direct on this website, and therefore, please print out these terms and conditions and the order acknowledgement for your own records. If you wish to obtain specific details of your previous orders please Contact us.
2.5 If an order is placed and the item was ordered correctly but no longer required the cost to return the item will be met by the customer (We will arrange collection for equipment ONLY) You will also incur a handling charge of 25% of the original invoice total.
3.1 Areas of this website are for delivery of products to customers in mainland UK and Northern Ireland addresses only. For orders outside of the UK please pick the relevant country from the drop down box. If your country is not listed please email us the contact form on our website. All goods must be signed for by an adult aged 18 years or over on delivery.
3.2 We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors. PoleamorUK shall be under no liability for any delay or failure to deliver the products within estimated timescales.
3.3 Risk of loss and damage of products passes to you on the date when the products are delivered or on the date of first attempted delivery by us.
4.1 We take payment from your card or PayPal account at the time we receive your order, once we have checked your card or PayPal details and stock availability. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods. Additional Terms and Conditions for payments made by Paypal can be found at www.paypal.co.uk . (Polesilks.co.uk is not responsible for the content of external websites.)
4.2 To ensure that your credit, debit, charge card or PayPal account is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.
4.3 The price you pay is the price displayed on this website at the time we receive your order apart from the following two exceptions:
a) For products purchased using the payment options are ONLY available in the UK. Once you have made the first payment your goods will be shipped to you. Any other subsequent payments must be made within 30 days of the first payment date. (Eg. £75.00 paid on the 5th of the month the next payment is due before the 5th of the next month and £55.00 another 30 days due before the 5th of the following month from the last payment. Until payment for the product has been made in full).
ai) Outstanding invoices.
b) Failure to make a payment within the 30 day period will be automatically passed to a debt collection agency and will incur costs from day 31.
4.4 Payment can be made by any method specified on our website using Paypal.
4.5 Title to any products you order on this website shall pass to you on delivery of the products provided that we have processed and received payment in full for the products.
4.6 All prices are shown in £s sterling and include VAT (where applicable) at the applicable current rates.
6. Intellectual Property
6.1 You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.
6.2 You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
7. Liability and Indemnity
7.1 Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability which may not otherwise be limited or excluded under applicable law.
7.2 Subject to Section 7.1 above, PoleamorUK will use reasonable endeavours to verify the accuracy of any information on the site but makes no representation or warranty of any kind express or implied statutory or otherwise regarding the contents or availability of the site or that it will be timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website Poleplus will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website and Poleplus accepts no liability of any kind for any loss or damage from action taken or taken in reliance on material or information contained on the site.
7.3 Subject to Section 7.1 above, Poleplus will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent on negligent misrepresentations) or otherwise out of or in connection with the terms and conditions for any:
- economic losses (including without limitation loss of revenues, data, profits, contracts, business or anticipated savings); or
- loss of goodwill or reputation; or
- special or indirect losses
- suffered or incurred by that party arising out of or in connection with the provisions of any matter under these terms and conditions.
7.4 Notwithstanding the above, subject to Section 7.1 Poleplus' aggregate liability (whether in contract, tort or otherwise) for loss or damage shall in any event be limited to a sum equal to the amount paid or payable by you for the product(s) in respect of one incident or series of incidents attributable to the same clause.
7.5 This clause 7 does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights.
7.6 We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.
tear, rip or cut the fabric know as "SILK
8. Miscellaneous Provisions
8.1 The contract between us shall be governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England. English is the only language offered for the conclusion of the contract.
8.2 We have selected Our products on the basis that they will be used for domestic and use only, if you are planning to use them for business purposes please make sure that you are covered by the appropriate insurance. Where you decide to use the products in the course of a business, we exclude (to the fullest extend permitted by law) those warranties and conditions relating to fitness for a particular purpose. Our maximum liability to business users arising out of or in connection with the products shall be limited to the replacement value of the product in question (except in the case of death or personal injury caused by our negligence or in respect of fraud). In relation to business users, we do not accept liability for the fitness of goods for business purposes, nor do we accept liability for loss of use of the item nor any loss over and above the cost of the item in the event of a claim for breach of warranty or condition.
8.2.1 In the case of goods arriving damaged or developing faults, we require notification in wring within 7 days. Warranty goods must not be returned under until the Company's consent has been obtained. If, on examination of the goods, by the Company, we find that defects arise from faulty materials or workmanship, the Company will, at its option, repair or replace the goods free of charge.
Note: The Company is unable to accept any liability save to the extent and in the circumstances described above. In particular, The Company cannot be liable for any financial loss, injury or damage caused to the buyer or any other person caused by any defect in the goods except to the extent that its negligence caused it or contributed thereto. The Company cannot therefore be responsible for the negligence of others.
8.2.2 You use any of the aerial equipment bought from PoleamorUK at your own risk. PoleSilks Ltd/ t/a PoleAmorUK and all associated people and organisations accept no responsibility or liability for any injury, accident or death caused by any of the products supplied. It is the responsibility of the performer to take the necessary precautions and to minimize hazards.
8.2.3 Should you be using any equipment for business purposes that the correct insurance is in place and that at extra cost to the buyer, we can appoint an independent company to issue you a safety certificate for your equipment.
8.3 PoleamorUK shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control.
8.4 To provide increased value to our customers, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
8.5 You may not assign or sub-contract any of your rights or obligations under these terms and conditions or any related order for products to any third party unless agreed upon in writing by PoleamorUK.
8.6 PoleamorUK reserves the right to transfer, assign, novate or sub-contract the benefit of the whole or part of any of its rights or obligations under these terms and conditions or any related contract to any third party.
8.7 If any portion of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other sections of these terms and conditions shall not be affected.
8.8 These terms and conditions do not create or confer any rights or benefits enforceable by any person that is not a party (within the meaning of the U.K. Contracts (Rights of Third Parties) Act 1999).
8.9 No delay or failure by PoleamorUK to exercise any powers, rights or remedies under these terms and conditions will operate as a waiver of them nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them. Any waiver to be effective must be in writing and signed by an authorised representative of PoleamorUK.
8.10 These terms and conditions including the documents or other sources referred to in these terms and conditions supersede all prior representations understandings and agreements between you and Poleplus relating to the use of this website (including the order of products) and sets forth the entire agreement and understanding between you and Poleplus for your use of this website.
9. Shipping & Returning SHOES or BOOTS & Aerial Equipment
We will aim to Delivery Your Shoes or Boots within 7 to 10 working days. UK Delivery is FREE for UK addresses only not including Northern Ireland or Ireland. For international orders please email us for a postal quote. We do not offer free shipping to Europe.
All our packages are signed for and come out in plain package to be discreet.
Upon the day of delivery, customers will have 24 hours to report any damage to us by email HERE
International Shipping Prices:
Our Normal shpping to the EU will cost £25.00 this it fully signed for and insured.
For shipping outside the EU or any other part of the world please email us firstname.lastname@example.org
9.2 Returns Policy
Any damaged item's must be reported to us by email with in 24 hours of being signed for.
If the packaging is damaged at the time of deliver this MUST be reported and noted by the deliver driver and made a note of at the time of signing or declining your parcel/s delivery and you must report this to us immateriality.
Due to the strict safety considerations inherent in aerial acrobatics equipment we have a separate returns policy for all aerial equipment .Any returns must be in an unused condition. We cannot accept returns of any aerial equipment that:
- has had a load applied to it
- any packaged aerial equipment that has been opened or that was special order
- Silks that have been used
NO RETURNS or REFUNDS PERMITTED ON ALL SALE ITEMS
- Any item that was ordered correctly and now not required.
14 day no quibble returns on unworn items
If your purchase is damaged you can return it within 14 days of receipt, for a full refund or exchange, however we will ask for photographic evidence via email.
We will then credit your account with the value of the goods. Please allow up to 30 days for the credit to show on your account. If for any reason a wrong size has been ordered and an exchange is not wanted, a credit note will be issued to you for the full amount owed. We do not refund the postage costs in getting the goods to you. It is also the customer's responsibility to ensure the safe return of the goods and at their cost via tracked mail. Orders returned from abroad will not be refunded outward/return postage costs. Item/s must be returned in a brand new state with all stickers intact. If when your item/s are returned they look as though/are deemed to have been worn or have been damaged we will issue a credit note only. No refunds will be given for worn footwear and or damaged footwear.
Need an exchange, no problem, please return the shoes in the original packaging and we'll exchange them for you.
All our footwear is checked upon dispatch.
To return the items to us please email for the address with the date of your purchase and invoice number which starts with a #.
Please make sure the items are correctly protected to avoid damage.
Please post your items back to us using a tracked service like Ipostparcels, Hermes or Royal Mail.
PoleSilks Ltd/ PoleamorUK will not repair, replace or substitute any goods that have been, in the our opinion, subject to an accident, normal wear and tear, abuse, modification, attempted repair or misuse.
For unwanted items excluding aerial equipment we will restock with a 35% handling change and initial shipping costs will not be refunded
All postage costs for goods supplied correctly are the responsibility of the purchaser...
10. PoleAmorUK Partner
10.1 By agreeing to become a PoleAmorUK partner, will entitle you to a free website.
10.2 The website is managed by Savviclubdigital - Investing in the Future and they take full responsibility for the maintenance and alterations of your site, and any other services you wish to contract with them directly.
10.3 The partnership between us and you will give title to you receiving a percentage of all sales that are generated by customers using your unique coded button at the bottom of your website. SEE LINK HERE
10.4 We have used a third party affiliate programme which when activated will email you automatically after each sale making you fully aware of the commission earned.
10.5 All shipments will be made directly to your customers supplied address and will be handled by our team.
10.6 At the end of each calendar month we will email your balance.
10.7 As your commission increases, you can use this against goods or equipment from the PoleAmorUK website only in full or as a part payment towards goods or equipment.
10.8 Should you wish to not use this on our website and have your commission paid directly to your bank account this can be arranged with an email between yourselves and PoleSilks Ltd. Payment will be made into your account within 2/3 working days.
10.9 All commission payments will only be made to the person/business bank account the agreement is with and is not transferable to another person or company.
10.10 We are not responsible for any images that you supply for use on or within the site. For your own good please supply your own images or use purchased images that you have the right to use.
10.11 Any copyright infringements are not our responsibility. Should we be alerted to any copyright infringements from a third party, we will inform Investing in the future and yourselves by email for which you will need to respond to within 48hours. If you can provide the appropriate information to prove you own or have purchased the image, it will be removed.
10.12 You can make alterations to the colour, logo, text and pictures as is necessary to make the site branded to your own studio, gym or business. At no time are you allowed to make any changes to front landing / home page layout of our site platform.
10.13 Hosting of the website for the first year costs PoleAmorUK £25.00. Payment for this will be deducted from your commission earned. Once the initial payment of £25.00 has been paid off all the additional funds are yours and no other changes will be deducted.
10.14 At no point do we have any entitlement to your web domain trade mark or copyright.
10.15 Should you wish to use any logos owned by or used by us please email us and we will provide you with the correct logo’s and or images.
10.16 The agreement can be severed by either party at any time giving one full calendar months’ notice.
10.17 Any additions you agree and pay for with Investing in the future will be made keeping the front layout the same as you have seen now.
11. Booking conditions for Pole Camp Corfu 2017
Our agreement with you
We are Polesilks Limited and our Agreement with you sets out what you are legally entitled to expect from us when you buy our services. Those services are as advertised by us but maybe subject to change at any time.
11.1. Your Travel Booking
You must be 18 years old to book and travel on our Corfu Pole Camp with us and take up the offers advertised by us if they are still available.
We will confirm the booking there and then, and set aside your chosen accommodation dates. Next, we will send you a confirmation as to the details of your holiday and confirm the details. Following the confirmation, we will send by email to you a Booking Email within 5 days. If any detail is not correct it is your responsibility to tell us immediately. If there is an obvious error on the confirmation email we reserve the right to correct it as soon as we become aware of it, but we will do this within 7 days of issuing the pro-forma Invoice If any of these changes are not acceptable then you will be entitled to a full refund.
11.2. The Price You Pay
All prices we advertise are accurate at the date shown on line, with the total cost being £499.00 less your £99.00 deposit.
11.3. If we cancel your booking
We are your Booking Agent, and if we may need to cancel bookings. Where this occurs, we will ensure that you are promptly notified of any significant changes but accept no liability for the changes or costs incurred which may result.
For all other arrangements we aim to provide your holiday as booked. But if, for example, there are not enough people booked on your holiday, we may cancel it. We reserve the right to cancel your holiday in any circumstances but if we cancel your holiday you can either have a refund or accept a replacement holiday from us of equivalent or closely similar standard and price (if one is available). In either case, we will pay you compensation, using the scale shown (unless we cancel your holiday because of one of the events listed in the 'Important note - events beyond our control') and we will always refund the difference in price if the replacement holiday is of a lower standard and price. We will not cancel your holiday less than eight weeks before you go, unless this is the result of one of the events in the 'Important note - events beyond our control'.
11.4. If we change your booking details
If we are your Booking Agent, your contract with your suppliers may allow them to change your booking details. Where this occurs, we will ensure that you are promptly notified of any significant changes but accept no liability for the changes or costs incurred which may result.
For all other arrangements, we hope that we will not have to make any change to your holiday but, because our holidays are planned many months in advance, we sometimes do need to make changes. We reserve the right to do this at any time. We will let you or your travel agent know about any important changes when you book. If you have already booked, we will let you know as soon as we can, if there is time before your departure.
11.5. Our responsibility for your holiday
We will arrange for you to receive the services that make up the holiday that you choose and that we confirm. These services will be provided either directly by us or through independent suppliers contracted by us.
Except where we are a Booking Agent we are responsible for making sure that each part of the holiday you book with us is provided to a reasonable standard and as was advertised by us (or as changed and accepted by you). If any part of your holiday is not provided as described and this spoils your holiday, we will pay you appropriate compensation (see the 'Important note - events beyond our control').
We have taken all reasonable care to make sure that all the services which make up the holidays advertised by us are provided by efficient and reputable businesses. These businesses should follow the local and national laws and regulations of the country where they are provided. However, overseas safety standards are generally lower than in the UK, for example few hotels yet meet EC fire safety recommendations even in Europe.
11.6. Personal Injury
a/ We have no direct control over the way our suppliers provide their services but everyone employed or contracted by us or by our suppliers is expected to carry out their duties properly.
b/ If you or someone on your holiday booking is injured, falls ill or dies while taking part in an activity which is not part of the holiday, or you need to incur unpredictable extra expenses for which we are not liable (see 'Important note - events beyond our control') we will try to help if we can. For example, we can help by:
- providing translation services
- communicating with authorities and others in foreign resorts
- recommending foreign lawyers (if necessary)
- explaining the procedures you should follow
- telling you of any time limits
Your agreement with us
11.7. Your contract
By asking us or your travel agent to confirm your booking, you are accepting that the terms of this Agreement (and the conditions of any contract made with your suppliers) applies to your booking and your travel arrangements. You also consent to our processing personal information about you and other members of your party (see Data Protection in Important Information). Your contract with us is subject to the laws and jurisdiction of England and Wales. You may however choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so.
11.8. Paying for your travel arrangements
You will be required to pay a deposit to us for each person when you book unless this is within eight weeks of departure when the full amount for the booking is payable. The deposit amount will be specified by us on our website when your booking is made. Once confirmed, the booking deposit, additional charges paid will not be refunded in the event of cancellation.
This is your only commitment until eight weeks before you go or you can pay spread the cost across 4 equal instalments of £100.00. Within two weeks of booking, we will send you a Confirmation email showing how much you owe us and the dates for the 4 equal payments if you choose to pay this way.
Should full payment not be made with in 8 weeks befre you travel date, we reserve the right to treat your booking as cancelled and to charge you a cancellation charge up to 100% of the total on that last Invoice.
If payment for your booking is made by credit card or PayPal a handling fee of 3.5% per transaction is made.
No charge is made for payments made by bank transfer.
11.9. If you change your booking
1 If you want to change any details of your booking or changing your point or date of departure, we will do our best to help you.
We charge an 'Amendment Fee' for each detail of the booking which you change. If you make the change more than 56 days before departure, the fee will be £25 per item per person. For any changes within 56 days of departure, appropriate cancellation charges will be applied. Please ask for details
2 The price of your new travel arrangements will be based on the prices that apply on the day you ask for the change. These prices may not be the same as when you first booked your travel arrangements.
3. Name change, and or departure details such as date and time changes are not always allowed by airlines and other transport providers whenever they are made. Whilst we will do our best to change the details of the booking, please bear in mind that most airlines and other transport providers treat name and departure detail changes as a cancellation and charge accordingly. These charges will be passed on to you. Once tickets have been issued, and sometimes even before they have been issued, any changes made to the ticket, including names or initials, will result in you having to pay for the cancelled ticket and buy a new ticket at full cost.
4 If, within 56 days of departure, you want to change to a different holiday or you wish to change your departure date to a later date, you will have to pay cancellation charges (see section 12). If the change means we must send you new tickets, we cannot give you any refund until we have received all your old travel documents, including tickets.
5 Some types of accommodation (such as apartments, or hotel rooms with reductions for three adults) are priced according to the number of people staying there. If you’re booking changes because someone in your party cancels, we will recalculate your booking cost based on the new number of people going. If fewer people share the accommodation, then the cost for them may go up. This extra cost is not a cancellation charge, and it is not covered by our recommended Insurance.
6 Except where we are your Booking Agent and subject to clause 11.3 above, if you are prevented from taking the holiday you have booked, you may transfer your booking to another person, provided you meet the following conditions, however we reserve the right to refuse a named transfer:
- You must sign an amendment/cancellation form authorising us to make the transfer;
- The person to whom you transfer your holiday booking must comply with all the terms of the existing booking;
- That person must sign a holiday booking form accepting the transfer and the terms of Our Agreement;
- That person must show us new evidence of their holiday insurance, as your policy cannot be transferred to another person (and the premium cannot be refunded);
- We will also charge amendment fees in accordance with section 11.1 above. This will be added to the new Invoice issued to that person;
- You cannot transfer a holiday booking within 21 days of departure; and
- You will remain responsible for the payment of any balance on that new Invoice should that person fail to pay it.
11.10. If you cancel your booking
If you want to cancel your booking or part of it, the lead name on your booking or your travel agent must advise us in writing at the address given in the Important Information below. The letter must be signed by the person who made the booking. To cover the cost of processing your cancellation and to compensate us for the risk that we may not be able to resell your travel arrangements, we make a cancellation charge on the scale. (Please ask for details) The person who made the booking is responsible for paying this charge. The size of the charge depends on when we receive your form or letter - the more notice you give, the less we will charge.
If you are travelling on a scheduled flight, we cannot give you any refund until we have received your old travel documents, including tickets. Please return them to us or your travel agent immediately.
Please note that for certain travel arrangements e.g. coach tours and many scheduled transport providers the cancellation charge may be higher than those shown. In certain cases a 100% cancellation fee applies as soon as the booking is made and the ticket is issued. Please ask for full details of cancellation charges at time of booking. If you have taken out our recommended Insurance policy, you may be able to claim for the cancellation charge. You will find details on the Insurance page. If you have taken out other holiday insurance, please check your policy.
11.11. If you have a complaint
If you have a complaint about your arrangements whilst away, you must immediately notify the supplier of the service in question locally. If they are unable to resolve the problem immediately, and a member of our staff is not available, you should contact us straight away by telephone/fax/email and we will endeavour to assist. If you are still not satisfied on your return home, you must write to our Customer Services Department at the address given in the Important Information, within 28 days of returning from your holiday. Please write your holiday reference number on your letter, and include your daytime and evening telephone numbers. If you do not give us the opportunity to resolve any problem locally by reporting it to the supplier, then we may not be able to deal positively with any complaint on your return. Please submit any complaint within 28 days to allow it to be investigated properly.
11.12. Conduct while travelling
We reserve the right to refuse to accept you as a customer or continue dealing with you if your behaviour is disruptive or affects other travellers or is threatening or abusive towards our staff or agents in the UK or resort, on the telephone, in writing or in person. If our resort staff believes that you could be disruptive, they can also refuse to let you proceed with your travel arrangements. If this occurs overseas then you will become responsible for your own return home and any other members of your group who cannot or will not travel without you. In any of these circumstances no refunds or compensation will be paid to you and we may make a claim against you for any costs and expenses incurred as a result of your behaviour. Criminal proceedings may also be instigated.
11.13. Your accommodation
The accommodation we arrange for you must only be used by those people named on your Confirmation Invoice (or on any Amendment Invoice issued). You are not allowed to share the accommodation or let anyone else stay there.
16-18 City Road
It is a condition of booking that you take travel insurance which must be for the consequences of your travelling and chosen activities.
Our information provision
All information provided is to the best of our knowledge and belief correct at the time of publication. However, we reserve the right to make changes to information contained on-line and will advise you of these changes at point of booking or when they are known to us. This advice will be limited to that which is fundamental to the contract or which we believe may affect the enjoyment of your holiday.
If any facility detailed in this brochure is essential to the enjoyment of your holiday, please advise us at the time of booking and we will try to advise you of the latest information. However, we are sure you will understand that at times certain advertised facilities may not be in operation and we may have no information or prior warning of such matters. Many pictures are included for their attractiveness and general relevance; those with specific notation refer to hotels or relevant features. Photographs of rooms represent the type of accommodation available, but not all rooms will be the same and room sizes, décor and furnishings will vary, particularly in older or historical buildings. From time to time hoteliers may decide to change from table service to buffet service or vice versa. We will inform you of this if advised in advance.
Early and Late Season
Due to poor volume of support and unsettled weather conditions, particularly in early and late season, it is often the case that advertised activities such as accompanied hikes or bike rides and other activities will not be available. Similarly, some advertised resort and hotel facilities such as swimming pools, sporting activities and facilities, leisure facilities, restaurants, shops, etc. may not be in operation or open. Where mentioned in our descriptions air conditioning/heating may only be turned on at certain times of day or year - as the owner or manager deems it necessary. Air conditioning is not included unless stated on the accommodation page.
Resort Development and Local Events
The noise and inconvenience of building work inevitably seems worse on holiday. Our resort staff will keep us informed about building works, especially in growing resorts. While we have no control over building works, we will do our best to tell you about any specific work going on near your accommodation, if there is time before you go on holiday.
Artist's Impression and Computer Generated Images
In some cases we have had to use an artist's impression or a computer generated image of a hotel, apartment residence or chalet. This image will be an accurate representation of the property based upon the information available to us at the time.
For any special requests email us at email@example.com when you confirm your holiday booking. We shall always do our best to meet your requirements, but no guarantee is given as this does not form part of our holiday contract with you, irrespective, of the fact that details of the request may be found on your confirmation invoice. If, however, your request is essential to your holiday arrangements, please make this known at the time of booking in order that we can ascertain whether this is possible with our supplier. This will require us contacting the supplier and confirming the request to you in writing, for which there will be an administration charge of £35.
Evening Events and Recommended Venues
The advertised events are dependent upon achieving a minimum number of participants and, therefore, some events may not always be available due to insufficient demand or, in some cases, adverse weather conditions. All mentioned restaurants and other venues featured in this brochure which are not owned by us are not under our direct control and have not been inspected by us. Therefore, any recommendation is merely an indication that these facilities have proved popular and are worthy of mention and not a personal recommendation.
- The properties has been carefully chosen and are considered to offer suitable accommodation for the cost shown. Do note that star ratings can vary between countries as they apply different criteria.
- Prices are based on accommodation in standard twin rooms unless otherwise stated.
- Showers may not always have a shower tray or curtain and soap is not ordinarily provided in rooms.
- Towels and bed linen is provided.
- Passports: many hotels/properties, as a matter of policy, require an photocopy of your passport to be taken at registration for security reasons.
- Check-in/check-out at hotels is normally after 15.00 hours and you should anticipate having to vacate your room by 10.00 hours irrespective of the time of your departure. For some holidays, it is appreciated that flights may leave the UK early in the morning and you may arrive in resort before midday, so your room may not be ready when you arrive. On the day of your departure, we will have somewhere to store your luggage free of charge, where you can leave your bags until departure time. A Courtesy room will be made available.
- Smoking Restrictions: Smoking is not allowed in the rooms.
- Trips are provided by different companies hand selected by us and offer the correct paperwork. We are not held responsible for any accidents that occur whilst using third party providers.
Triple rooms are usually based on a standard twin room for two persons with an additional couch/put-up bed added for the third person that may restrict space. Purpose- built triple or quad rooms are sometimes available. Such rooms normally comprise a standard twin room with additional couch/put up beds being added for the third occupant. This arrangement may restrict space.
Self Catering Accommodation
All bed linen costs and towels are included in the price. All accommodation is basically equipped with cutlery, crockery, kettle etc. Kitchenettes usually offer only 2 or 3 hot plates and not ovens, unless advertised to the contrary. Items such as toasters are not considered to be essential kitchen appliances in Europe and are, consequently, rarely provided. Beds are made up on arrival, although customers are normally expected to make their beds daily.
Please also note that 'starter' packs are rarely provided and you should, therefore, anticipate purchasing items such as milk, toilet roll, etc. on arrival (or the following day if you arrive late). Further information about what your starter pack will include will be made available up to 14 days before you depart.
Cleaning: the initial cleaning before your arrival is normally included and, unless specified in the accommodation description, is not provided during your stay.
If cleaning is provided it may not be available during public holidays.
It is in your best interests to leave the accommodation as it was found, as you may be billed for breakages, damage or leaving the accommodation unclean can be made by the local agents. Where the end of stay clean has been paid for, this will still require the kitchen to be left clean and the dishes washed and bins emptied. As deposits are sometimes held by the accommodation owner/management and not Polesilks Ltd, we cannot always become directly involved in situations or disputes that may occur. A small refundable key/damage deposit may be required in catered chalets.
Approximate timings: In order to keep prices low and service as many flights as possible, we often need to combine transfers to and from the resorts for passengers from several arriving and departing flights. This means you may incur additional waiting time on arrival at the airport and on your return, though we will do our best to keep waiting times to a minimum. Transfer times listed on resort pages, which apply to the actual journey time after leaving the airport/station, are approximate and can vary due to poor weather, traffic conditions or transfer routes.
Please note that some transfers to your resort may not be accompanied by one of our representatives and may include transferring onto a smaller vehicle to take you into the resort and your accommodation. You may require to make your own travel arrangements at an additional cost due to your flight not arriving on or close to the transfer day which for pole camp corfu is pre arranged with a local agent at around midday on arrivals and between 8am and 10am on the days of departures. For out of hours transfers we can arrange this for you at an additonal cost. Please ask for more details by emailing firstname.lastname@example.org
If you prefer a private transfer, do ask us for a quote.
Visa and Passports
It is a customer's responsibility to be in possession of a full 10 year valid passport and any necessary visas and the UK passport office suggests that passports should be valid for 6 months after your return. We recommend that customers contact the Embassy of the destination country for any visa requirements prior to travel. If your passport classifies you as anything other than a British citizen you should contact the relevant country embassy in the UK before you travel to see if you need a visa for your destination.
By the very nature of Active holidays you will be participating in activities that are potentially hazardous, therefore please check the details of your holiday insurance to ensure you are covered beforehand. As with all adventure sports, you partake at your own risk and you may be required to sign a disclaimer prior to some activities. Any excursions or hazardous activity in which you partake locally, such as white water rafting, horse riding etc. are at your own risk and liability may not be covered under the terms of your holiday insurance. Please check the details of your individual policy before participation.
Other Excursion Information
- Days of operation of excursions are sometimes subject to change which may occasionally mean that it may not be convenient or it may coincide with a weekly transfer day. Also excursions may be cancelled due to poor volume of support, or poor weather conditions. In such circumstances we will always try our best to offer alternatives locally but should this not be possible a full refund of the excursion cost will be paid.
- Some excursions may involve a fairly lengthy journey for a relatively short time at the destination and we would therefore suggest you make enquiries before booking.
- On some excursions the commentary may be conducted in several languages and an English speaking guide may not always be available.
- The size of vehicle used will be dependent upon the number of passengers.
- Entrance fees, road tolls, boat crossings and optional extras are not included in the excursion prices shown including 'free' excursions and are payable locally.
- In the event of Sterling dropping significantly below our estimated exchange rates, Polesilks Ltd must reserve the right to increase these costs at any time or to withdraw the excursion.
- The prices detailed may be higher or lower than resort prices due to exchange rates or special offers available locally at the time. However, should this be the case no refunds or extra costs are due on items pre-booked.
- Please note that no refunds can be made except in the case of cancellation by the local operator.
What is/is not included in your holiday price
PoleSilks Ltd PRICES INCLUDE:
- Accommodation and meals as per your booking.
- Transfer as described. SEE Airport/Resort Transfers
- Help & advice from your Polesilks resort Representative or agent.
When you wish to confirm a booking you must pay the deposit of £99 per person.
PRICES DO NOT INCLUDE
- Travel insurance (which you must have, see Insurance section).
- Additional transport charges - These may be required if your flight does ot arrive on the day of or at the time for the FREE transfer provided within the price. See Airport/Resort Transfers above
- Porterage of luggage at any stage.
- Any services provided locally that are advertised as being available at the booked resort or accommodation, but not described as free of charge e.g. child care, hotel facilities.
- Any local gratuities, taxes charged by hotels
- Local tourist tax
- Credit card handling fees
- Visa Fees
- PayPal Fees
We reserve the right to levy an administration charge in certain circumstances to cover any additional costs incurred by us, such as contacting suppliers to check availability or special requests, returning lost property, special ticket dispatch, extra administration relating to late bookings within 7 days of departure etc. This charge is £35 per booking, but may be higher to cover special ticket dispatch costs. This charge does not relate to changes you make to your booking
Whilst on holiday
(i) The accommodation booked must only be used by those persons named on your invoice unless otherwise agreed by us in writing. You are not allowed to share the accommodation or let anyone else stay there.
(ii) You are responsible for any damage caused to your holiday accommodation during your stay, except by unknown third parties and any justifiable charges made by the owner/hotel manager in this respect must be paid by you locally.
Customers are reminded that they should check with their own doctor for advice on medical requirements of the host countries. The Department of Health produces a helpful leaflet entitled, Health Advice for Travellers (T6) and leaflets are available free from your Doctor, larger Post Offices or by telephone 0870 1555455.
The Foreign & Commonwealth Travel Advice Unit
The Foreign & Commonwealth Travel Advice Unit may have issued information about your holiday destination. You are advised to check this information on the Internet under the address http://www.fco.gov.uk/, or phone
0845 850 2829. Alternatively, you can contact the ABTA Information Department on 020 7307 1907.
Further, we communicate with the Foreign and Commonwealth Office to do all that we can to help British travellers stay safe overseas.
Before you go overseas, check out the FCO web site at: www.fco.gov.uk/knowbeforeyougo.
The Poleamoruk website is operated by:
The Old Post Office
478 Nottingham Road Chaddesden Derby
Registered in England with Company Number 09509825
We recommend you print out a copy of these terms and conditions for future reference. If you have any questions regarding the Poleamor website, please emails for more information at poleamorUK@gmail.com